Privacy Policy

Last updated: 3rd October 2025

Save Energy UK (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data 

Protection Act 2018.

1. Identity and Contact Details

Data Controller: Save Energy UK Ltd
Registered Address: Forest Links Road, Ferndown, Dorset, BH22 9PH
Telephone: 01202 986262
Email: info@saveenergyuk.co.uk

If you have any concerns about how we use your personal data, you may also contact the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Helpline: 0303 123 1113

2. What Information Do We Collect?

We collect information from you when you register on our site, request a quote, place an order, apply for finance, subscribe to our newsletter, or fill out a form.

This may include:

• Contact details: name, email address, phone number, postal address
• Project details: property type, service requirements, and installation information
• Financial information: income or credit details (only when you apply for finance through our trusted partner, DivideBuy)
• Technical data: IP address, browser type, and website usage information
• Marketing preferences: opt-in communications and engagement history

  We only collect information necessary to provide our services or facilitate finance applications, and we obtain your explicit consent where required (for example, when applying for finance).

3. How Do We Use Your Information?

We use your information to:

• Deliver and manage energy efficiency services (such as quotes, surveys, installations, and aftercare)
• Facilitate finance applications through our partner DivideBuy, with your explicit consent
• Communicate with you regarding your enquiry, order, or project
• Send newsletters or marketing communications if you have opted in
• Improve our website, products, and customer experience

  We maintain a Record of Processing Activity (ROPA) to document how we handle your data and ensure full GDPR compliance.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent – when you have given clear permission (e.g., for marketing or finance applications).
• Contract – to perform a contract with you or take steps at your request before entering into one.
• Legal Obligation – when we must comply with regulatory or tax obligations.
• Legitimate Interests – for our business operations, such as service improvement and business development, unless overridden by your rights.

5. How Do We Protect Your Information?

We implement robust security measures to protect your data, including:

• Encrypted storage within our secure CRM system
• Secure data transmission, including encrypted APIs for finance applications
• Role-based access controls, ensuring only authorised personnel can access data
• Regular staff GDPR training and internal audits

  We work only with trusted third parties such as DivideBuy, who are contractually obliged to protect your information under GDPR-compliant agreements.

6. Do We Disclose Information to Outside Parties?

We do not sell, trade, or transfer your personal information to outside parties without your consent, except as necessary to provide our services or facilitate finance applications.

Examples of third-party data sharing include:

• Finance partner (DivideBuy): your contact and financial information may be shared to process a finance application, but only with your explicit consent.
• Subcontractors and installers: limited data may be shared to complete your project, under strict confidentiality agreements.
• Professional advisers: such as accountants, insurers, or legal advisers, when required.
• Marketing platforms: only if you have opted in, and only with GDPR-compliant providers.

  All data sharing is logged in our Record of Processing Activity (ROPA) for transparency and accountability.

7. How Long Do We Keep Your Information?

We retain your personal data only as long as necessary for the purpose it was collected or to meet legal obligations, as outlined below:

 

Data Type	Retention Period
Customer and project data	6 years from service completion (for HMRC compliance)
Finance application data	6 years from application or service completion (for FCA and HMRC compliance)
Marketing data	Until you withdraw consent or 2 years from your last interaction
Enquiry or quote (no purchase)	1 year from date of enquiry

After this period, data is securely deleted using industry-standard methods.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of data (subject to legal obligations)
• Restrict or object to certain types of processing
• Withdraw consent for marketing or finance applications
• Request data portability, where applicable

  To exercise any of these rights, contact us at info@saveenergyuk.co.uk or 01202 986262. We will respond to all valid requests within 30 days.

9. International Data Transfers

We do not routinely transfer your personal data outside the UK.
If international transfers are required (for example, by third-party processors), we ensure appropriate safeguards are in place, such as:

• Adequacy decisions approved by the UK Government or European Commission
• Standard Contractual Clauses (SCCs) approved by the ICO
• Other recognised legal mechanisms ensuring data protection

  A list of third-party processors is available upon request.

10. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality, analyse site traffic, and support marketing.
You can manage your cookie preferences at any time.
Full details are available in our Cookie Policy.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. The latest version will always be available on our website at: https://saveenergyuk.co.uk/privacy-policy/